iGX Summit 2025

18 - 19 June, 2025

Hilton London Syon Park

Alexander Limesand

Vice President iCasino Caesars Digital

Day 1 | 18th June

4:00 PM Interview: Catching the Whale: How to understand lifecycle management of the high-value customer

  • How to understand player reinvestment and comp reinvestment – what’s the contract between US and Europe?
  • What’s the importance of customer account management, VIP hosting and meeting your customers?
  • How to master the four pillars of lifecycle management and why they matter – Identification, Development, Retention, and Reactivation 
  • What’s the benefit of digital promotions vs. physical and understand the need for a multi-layer promotional strategy 

Check out the incredible speaker line-up to see who will be joining Alexander.

Download The Latest Agenda