Jani Modig

Jani Modig

COO and CPO Framme

Day 1 | 17th June

12:10 PM Workshop 2 - Why your VIP programme has an emotion problem, and how to fix it Hint: you can't impress people with money with money

  • The data behind the thesis. Real CLV and retention numbers from operators who replaced part of their bonus spend with physical gifting and gamified rewards
  • The emotional moments every VIP goes through and which ones typical VIP programs quietly gets wrong
  • A working VIP journey by the end of the session. You'll create a VIP journey with three triggers, three reward types, and the rationale for each. Tangible fixes to your VIP programs

Check out the incredible speaker line-up to see who will be joining Jani.

Download The Latest Agenda