Steve Cyr
Founder ISC Consulting ISC ConsultingDay 2 | 18th June
9:00 AM Guest Keyonte - Add the Vegas Experience: How to turn casino strengths into Vegas-grade VIP programmes that attract whales across every touchpoint
- How to translate the best of on floor hospitality, service rituals, and high touch experiences into digital first VIP programmes
- The playbook for creating seamless, high value moments that attract and retain whales wherever they engage
- How to combine data, personalization, and human level service to deliver VIP experiences that command attention and drive long term value
10:40 AM Workshop - How to Create Unique, High-Value Player Experiences: Secrets of Super Host Steve Cyr
- Shift from "corporate service" to Steve's "personal proxy" model — deliver the "Yes" that secures a whale's lifetime loyalty
- Move beyond bonuses by identifying a player's "hidden currency"— curating high-status access and perks that make your brand a lifestyle, not a utility
- Bridge old-school intuition with modern data to intervene before a player churns — using digital cues to trigger high-touch, real-world hospitality at the exact moment of need
Check out the incredible speaker line-up to see who will be joining Steve.
Download The Latest Agenda