Elena Coronado

Director Customer Experience Casumo

Day 1 | 17th June

2:40 PM Case Study Interactive: How can you combine CRM, AI, and real-time data to complete a real 360 player profile that powering smarter journeys across online and offline touchpoints?

  • Combining CRM, AI, and real-time data to create a unified profile across all touchpoints
  • How integrated insights connect online and offline experiences for better engagement
  • Leveraging advanced tech to deliver tailored interactions that boost loyalty and lifetime value 

Check out the incredible speaker line-up to see who will be joining Elena.

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