iGX Summit 2025

18 - 19 June, 2025

Hilton London Syon Park

Claudia Heiling

COO and Co-Founder Golden Whale

Claudia Heiling is Co-Founder and COO of Golden Whale, an international provider of Machine Learning solutions for gaming operations. Claudia is on a mission to support operators, game/RGS suppliers, and platform providers to create deeply personalized experiences for their audience, powered by the next generation of data-driven and machine learning-enabled gaming infrastructure, orchestrating and freely combining all available player engagement tools. Since her early days as part of the original core team at Greentube, Claudia has an extensive track record in the gaming industry and has played an instrumental role in successful market entries of games and portals which reach millions of active players globally.

Day 1 | 18th June

12:00 PM Fireside Chat: Elevating player experience: What are the top tips to use advanced gamification and AI to create highly personalised and immersive gaming experiences that make each players’ journey unique?

  • How to implement game mechanics such as leaderboards, achievements, and rewards to motivate players keeping the experience fresh and exciting 
  • What’s the best way to use AI to analyse player data and tailor gaming experiences to offer personalised recommendations, difficulty levels, and unique in-game content based on player history and behaviour 
  • How to integrate immersive tech to create captivating and magical gaming environments with adaptive storylines and interactions that make each player’s journey unique 


Check out the incredible speaker line-up to see who will be joining Claudia.

Download The Latest Agenda